Terms and conditions

Between Chauffeur Booking Software (“CBS”, “we”) and the company subscribing to the service (“you”). They apply from the moment you start using the service, whether on a paid plan or the free Partner tier.

A dispatch system for transport operators: a dispatch panel, a live map, driver apps for iOS and Android, an online booking page, and access to the operator network. Optional modules are listed on our pricing page and are provided only where you have asked for them.

We improve the service continuously, so features change. We will not remove something you depend on without telling you first.

• The Dispatch plan is €199 a month, billed monthly in advance, with unlimited vehicles, bookings and drivers.
• A one-off €50 setup fee applies to the Dispatch plan. There is no setup fee on the free Partner tier.
• Modules are charged at the rates published on the pricing page, from the month they are switched on.
• We take no commission on your fares, no per-vehicle charge and no per-trip charge.
• Prices are in euro and exclude any tax that applies where you are.

Integrations and migration work are quoted separately and agreed in writing before they start.

You can cancel at any time. There is no contract term and no minimum period. Tell us before the month ends and you will not be billed for the next one. We do not refund part-months, and we do not charge an exit fee.

If you leave, you can export your data first, and we will help you do it. We would rather you left able to work than trapped and unhappy.

Bookings you receive from the network are unlimited and free to run. Your own bookings are limited to 20 a month on the free tier; beyond that a paid plan applies.

Membership does not entitle you to work. We do not guarantee that any job will be offered to you, in any city, at any time. What we provide is visibility to operators looking for cover.

• Hold the licences, permits and insurance the work you accept requires, and keep them current.
• Keep account credentials secure, and tell us promptly if you think someone else has them.
• Use the service lawfully. Do not attempt to break it, overload it, or extract data belonging to other operators.
• Where you enter personal data about your passengers or drivers, you are responsible for having a lawful basis to do so. We process it on your instructions.

We may suspend an account that puts the service or other operators at risk. Where circumstances allow, we will tell you first.

Where one operator passes a job to another through the network, the agreement for that job is between those two operators. The price, the standard of service and payment for it are theirs to agree and to honour. We provide the system they use and, where we introduce them, the introduction.

We work hard to keep the service running and monitor it continuously, but we do not promise it will never be unavailable. Planned maintenance is scheduled away from peak hours where we can and announced in advance where it will be noticed.

We are responsible for providing the service with reasonable care and skill. We are not responsible for the transport services you provide to your passengers, for agreements you make with other operators, or for losses we could not reasonably have foreseen.

Where we are liable, our total liability in any twelve-month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot lawfully be limited.

How we handle personal data is set out in our privacy policy, and for drivers in the driver app policy.

If we change these terms we will update the date at the top and tell you before the change takes effect. If you do not accept a change, you can cancel — which, since there is no minimum term, costs you nothing but the notice.

[email protected]
Chauffeur Booking Software, 1 Fore Street Avenue, Barbican, London EC2Y 9DT, United Kingdom