Live chat on the booking
Passenger messages stay with the job record, not in a private phone thread that only one person can read.
Platform
Passenger support for transfer bookings
CBS keeps passenger support attached to the booking, so the person on duty can see the job, the driver status and the message history before replying.
Chat is the main communication channel on the site and in the support workflow because it handles multilingual support better than publishing a phone number everywhere.
What it does
A fleet owner should be able to read this page and know exactly where the work moves, who touches it, and what becomes easier to control.
Automatic updates
Booking links, reminders and driver-arrived messages reduce the number of routine questions passengers need to ask.
Shared support desk
Dispatchers and support operators can work from the same queue, including day/night cover when your operation needs it.
Phone as a module
Browser calling, local numbers and call logs are available through the phone-system module when chat is not enough.
Who it is for
- Fleets where the owner is still the after-hours phone
- Companies serving international passengers
- Teams that split dispatch and passenger care
- Operators growing towards 24/7 cover
Pricing context
Network bookings are free to run. When you use CBS for your own bookings, Dispatch is €199 a month after the included free start. Optional modules are priced separately on the pricing page.
Check the current pricingQuestions fleet owners ask
Is support chat-first?+
Yes. Chat is the preferred channel because it supports multilingual passenger help and keeps the history beside the booking.
Can more than one person answer passengers?+
Yes. Dispatchers and support operators can work from the same booking list and support queue.
Do we have to publish a phone number?+
No. Chat can be the primary communication channel. Phone numbers and call handling can be added where they help the operation.
See how this would fit your fleet
Tell us where your bookings come from and how many cars you can cover. We will show the parts that matter and leave out the ones that do not.
Book a 20-minute demo